Genesis is aware of the recent quote issues and it is our #1 priority. The current data volume send out by the exchanges and the ECNs has increased tremendously due the REG NMS, hybrid, etc. For example, the NYSE data has more than doubled to tripled compare to a few months ago. Same with other exchanges and ECNs. We have optimized our quote servers and everyone should see much better performance. We see 0 dropped packets out of close to 30 million packets a day in our data center. Traders on the dedicated lines are seeing good quotes as well. We are investing quite a bit in additional technology and coding advanced algorithms to handle the massive amounts of data. This is a quick explanation on how Laser is sending quotes: To ensure the correct quotes, we are sending the quotes using the TCP protocol. The TCP protocol is like sending data via registered mail. Laser will make sure the trader gets the quote. However, if a trader has a slow connection or a slow computer and is pulling a large amount of quotes, the quotes may not be processed in time. The quote data will be queued up in the quote server and the quote server will try to resend. During this time, the quote server may be slowed down. If the data in the queue is excessive, Laser will disconnect the trader with the slow connection or computer to free up quote server and to protect other trader who is on the same quote server. Genesis sends the quote data and ALL orders via the TCP protocol. Another way to send quotes is thru the UDP protocol. UDP is like regular mail. Delivery is not guaranteed. There will be lots of drop packets and bad quotes. Trader will experience major problems. Genesis does not send data via UDP on the Internet. Some handy tips if you connect remotely: Make sure you have a decent computer â fast CPU, 1 to 2 G of RAM. Turn off unnecessary L2 windows as this slows your CPU down. You can tell the amount of data being pulled in kilobytes on bottom right-hand corner of laser window. Turn off unnecessary L1 data such as Boardview if you do not need it. You can see how much L1 data you pull in single digits (1 is 1 set of data, 2 is 2, etc.) on bottom right-hand corner. A reasonable amount is 2-3 L2 windows and 60 L1 symbols. Turn off firewalls and anti-virus as that eats CPU resources and also sometimes interferes with data transmission. Enable Auto-Correction (green checkmark to the right of printer icon). If you see stuck quotes, it can be ECNs that are having data problems â you can temporarily hide bad order books via Settings by right clicking on L2 â Hidden MM tab. You can temporarily remove bad quotes on the L2 by highlighting them with mouse and pressing the delete key. Keep a close eye on your CPU utilization. A direct line is always best â trading over internet depends on many hops between you and us â the more hops there are the more variables can affect your connectivity. -Genesis Customer Support 212 668 0888 support@gndt.com
The question is how comes other direct access brokers are not experiencing these issues with volume from NYSE? Why just Laser?
Laser is great. The quotes were super clean even with the Feds. A trader next to me was using another platform. His Level 2 quotes were crossed. His time and sales were also wrong - from a few seconds behind to 30 seconds behind. Even when things were clam, Laser quotes are visibly faster to some times a few seconds. I think Genesis has resolved the issues.
I have been using Laser for past 3-4 years. I dont think there is a platform out there even close to it... The quotes were a little bad for a short period of time but Genesis support fixed that problem. Today the quotes were stable and very reliable. Even when the fed numbers came out i think we were the only platform out there that did not have crossed quotes and our time and sales were perfect. I had another platform side by side today just for the fed numbers to see what will happen with quotes and time and sale. We were 20-30sec ahead of the other platform on time and sales and their quotes were crossed also.
Thanks for that glowing review Mr. Genesis management....oooops, I mean TradingIsSimple I especially like the part where you "think we were the only platform out there that did not have crossed quotes". How the f*ck would you or anyone know that? I don't use Laser, and my quotes were fine (just like they are 99% of the time). Thanks for the clearly biased review of your product.
well first of all you do not have to be saying it in such a manner and i am not on the management of Genesis... And if you dont know what you are saying you should not be even talking... Thank you.
i was wrong to say "i think we were the only platform ", what i was meaning to say one of the few.... I tested a lot of software and i know most of them can be a little wacky during major volume spikes.