I am using jtrader, patsystem from elocal to trade futures. The first what I would like to say, this is a great direct access order entry system. The best and fastest I have ever used. (Refco direct, Best direct and IB to compare with). And this is the reason why I want to solve the problem I have with it. Maybe someone can help me or give an advice. Here is the problem I am referring to Tick-Bars. See User Guide 5.1.6. "Enter a trade using the tick bar". When the mouse pointer is moved over the Bid and Offer columns of the Hot Screen, a blue or red pop-up tick bars comes up. The prices within the tick bar are around the current market levels in step of 1 tick. In my case, this works most of the time with the execeptions of 2 - 3 times a day. In this faulty situation, the prices within the tick bar are around zero in steps of 1 tick. The bid, ask and last prices in the Hot Screen are displayed correct and are up and running, so do the DOME. These prices are ok and reflect the current market levels. That is the reason, I don't believe it is a connection problem, because the Price-Server is up and connected and the market levels are uptodate. It is just the Tick-bar which displays zero values. I did also graph the traceroute (1 trace every 10 seconds, graphed 1 hour back) and cannot detect any faulty situation after the problen occured. Unfortunatly, I can't see the problem when it occures, because the market levels (prices and volumes) are always ok. Only when I move the mouse pointer over the bid and offer colums and the tick bar pops-up I see there is a problem and I normally do this only, when I want to place an order. And then I have to logout and login, because this is the only way to work around, the tick bar will never refresh alone. Any Idea? Someone who has the same problem?