To start, I'm in the United States and have been a IBKR customer for a while. I wanted to open a new account in order to use the Bill Pay service, since my old/current account isn't configured for it (this is what customer support told me). My application has been pending since March. I send messages to customer support that I never get a response to, I'm able to reach a representative only once a month and when I do, they tell me there was either a "glitch" or that they never received the identity documents I sent (which I then send again), and that my account will be open in 3 more weeks. This is incredibly frustrating, to say the least. I'd had no problems as a customer before this. Has anyone experienced, or heard of anything like this? Thanks.