I used to trade futures with Refco till early 2004 when my firm put in a personal trading policy and I had to stop trading. Recently, my firm allowed Index based products with a 30 day holding periods and I was reconsidering to start personal trading. I plan to trade (i) ETFs (ii) Index Options with a holding period of 30+ days. I was wondering is IB really that bad - or is it occasionally bad ? Some of the issues that I read on the net seems to (a) Very poor customer services (b) Errors with Tax forms (can be a real big headache for me - as I already have a complicated Tax situation) (c) Crashing/Poor performance of trading application (d) Also, in my case my firm's firewall is unlikely to allow their application - which means I will have to use their Web based platform or Mobile platform (e) Another major concern is errors in execution? MY BASIC QUESTION is: IS THE PROBLEM REALLY SERIOUS ? I have also finalized four brokers based on my comparitive study - IB, TradeStation, TradeKing and Just2Trade ... (i) Just2Trade is the least written about broker - can anyone give any clue? (ii) TradeStation's platform is definitely more appealing than IB's. Having used Metastock for ages, I could inclined to use TradeStation's platform only for the EasyLanguage (iii) TradeKing like Just2Trade is again another cheaper broker than IB (iv) I am also very keen to have Options & ETFs/Stocks in one account - and it seems like IB has some errors regarding that Any suggestions ?