I went online to their costumer support because I was experiencing delays between my front end and the charts with their feed! They (he actually this guy named Matt Brus) said it was because of my symbols not being right. I used BD# for the bunden . They said it should be BDU7, even though they should be identical the symbols. So we decided that I should observe and get back to them and ask for Matt Brus if things wouldn't get better. Things didn't get better and I went online again after 5-7 minutes. There was another there, Matt Brus was busy! So we tried a couple of different thing, without any bigger success. Oh, he said finally that it was my connection. Don't forget that my front end was still doing great without any delay on exactly the same connection. Finally I asked him if we should call it a dead end, and he said that there is another guy that can help me out! So Matt Brus again! This guy Matt Brus kept me online for 3 hours without helping me at all. He let me wait long, long periods. All he had to say was that they had crisis and that he had costumers on the phone (probably phone customers are no 1 priority! at IQFeed). And all that for absolutely nothing! We didn't solve anything at all. I lost 1/2 of my trading day waiting for Matt Brus. He didn't even wanted to confirm that the fault was theirs. He started to talk about the Atlantic between us being the problem. Have you heard of something like that before?! SO PLEASE GUYS bear that in mind when you think about IQfeed, and if you still have to come in contact with them look for someone else than Matt Brus!