Indeed, handled poorly. The more amazing thing is that between here and their forum only a handful of people seem to give a shit about the problem.
I'd imagine that a lot of them are like me...automated systems were impacted but had no idea it was going on. They seem to like to keep these types of things discreet, which is 100% the wrong way to go about it.
Yep, between this and the arbitrary back adjustment of daily data, they don't seem to be overly worried about keeping customers in the loop. I guess since they're kind of the only vendor in this space they can get away with it.