epic conversation with one of IQ CS people..note that english is not my native language,but the woman on other side....1.5 hours! i did change the names.obviously there is some technical issue and by the time we finish everything is working fine..but i did not expect this level of support from IQ. it was much better before.. V: Hi! is there is any problem with Business Wire news? cause i see for example news on BAC reported by Business Wire on yahoo, but nothing on Quote Tracker(which i use with IQ feed subscription) Thank you! http://finance.yahoo.com/news/Bank-of-America-Announces-bw-1142227603.html?x=0&.v=1 You are now speaking with Lxx Fxx of IQFeed End User Support. Lxx Fxx: hello Lxx Fxx: I was looking at the news for the basic service.. I did not see that article in there either Lxx Fxx: that news is in the dow jones premium news service V: but on the link above it was Business Wire. in fact- i cant' get any news from Business Wire. i don't have more examples right now. so there is nothing wrong with this particular provider? V: PR NewsWire and other news providers are fine Lxx Fxx: correct. I do not see the story any where else Lxx Fxx: it is only in the dow jones premium news section V: this is just one example. are you able to see any news reported by Business Wire? Lxx Fxx: no not at all V: can you explain why? any technical issues on your or their side? Lxx Fxx: the dow jones prmium is $60.00 a month for that news service V: what service? it says on your from page-Real-Time streaming news from RealTimeTraders.com, PR Newswire, and Business Wire (other newswires available for an additional fee) V: so we should be able to get the news from Business Wire, right? and we are,until today V: let me repeat this one more time-why there is no more news from Business Wire? Lxx Fxx: we get basic news included in the service buth that sotry came throught the Dow Jones WALL STREET Journal V: once again..i'm not talking about this particular story. this is just a random example. you just said(see your own answer above) that you can't get any news from Business Wire agency. i would like to know why? V: cause it's looks to me that there either some changes been made in basic subscription or there is some technical issues? Lxx Fxx: ok , are you still getting the dow jones business wire? V: i have basic, delayed subscription (and streaming news from Business Wire is a part of it). dow jones is separate, and i don't have it Lxx Fxx: that is correct that will be a premium. We have made changes in our system to change auterizations for the premium servers, it seems you were receiving the dow jones premium until now V: like i said-i'm not receiving anything. and that's why i'm talking to you right now. if you did made changes, why there is nothing about it on your website? btw-there is no such thing as a dow jones business wire. at least-it wasn't on your website V: http://www.iqfeed.net/index.cfm?displayaction=data§ion=fees Lxx Fxx: DTN MarketWire ($60/mo) DTN MarketWire delivers price discovery, market analysis and industry-shaping news to help Energy traders stay ahead of the pack. Lxx Fxx: is that what you were talking about? Lxx Fxx: the premium DTN Market Wire for $^).)) Lxx Fxx: $60.00 a month V: i'm having a really hard time understanding you. let me repeat this for third time- V: http://www.iqfeed.net/index.cfm?displayaction=data§ion=services V: on this page above it says very clearly: V: Real-Time streaming news from RealTimeTraders.com, PR Newswire, and Business Wire (other newswires available for an additional fee) Lxx Fxx: https://www.iqfeed.net/index.cfm?displayaction=data§ion=account&menu=1&signup=premiums V: Business Wire is a part of basic service. right? Lxx Fxx: no Loren Foster: it is a premium V: this particular page on your own website says opposite. V: you can read it yourself; i'm not making this up V: http://www.iqfeed.net/index.cfm?displayaction=data§ion=services Lxx Fxx: I see V: ok..good. so the news from Business Wire should be in the basic package. Right? Lxx Fxx: I did not see the story with the bank of america in the Business wire Lxx Fxx: yes Lxx Fxx: I apoigize V: please..for third time-leave the BAC example alone. can you confirm or deny following(after 50 min epic conversation). if i understand you correctly-it's looks like that the Business Wire news now are part on DTN Marketwire subscription and only available as a SEPARATE,ADDITIONAL subscription for $60 a month? V: or there is some technical issues and Business wire news will be back as a part of regular, basic package(the way it use to be until today?) Lxx Fxx: that I will check into on a different system to find out why Lxx Fxx: it is running on my seperate QT account though Lxx Fxx: correct the higher premium are at a additional fee V: Then why those changes are made without any prior notifications to the customer or not mentioned anywhere on the IQ feed website? Lxx Fxx: can you log out all the way to see then log back in? V: what do you mean by that? Lxx Fxx: log out and back to see do you have time V: i'm a bit confused here..what exactly are asking me to do? login into which application? this chat, Quote Tracker,IQ feed client? Lxx Fxx: QT V: it's located on separate PC(not this one) and this PC was off right now. what this have to do with my initial question? Lxx Fxx: Vlad: Hi! is there is any problem with Business Wire news? cause i see for example news on BAC reported by Business Wire on yahoo,but nothing on Quote Tracker(which i use with IQ feed subscription) Thank you! http://finance.yahoo.com/news/Bank-of-America-Announces-bw-1142227603.html?x=0&.v=1 V: ok. i did login into QT and checked the BAC for news-no news found Lxx Fxx: that is correct, no news found for the BAC Lxx Fxx: it was only liste in the DJ premium news Lxx Fxx: none of the other news source listed the artcle for the BAC V: i guess i have pull all the news from other sources(such yahoo finance) for all the stocks, reported by Business Wire and then i have to come back to you with more examples? Lxx Fxx: ok V: Ok, i will. Bye!