IB has an incredibly broad product offering - virtually every major global stock or futures exchange is covered on one platform. IB's exchnage connectivity is just incredible. yet, not a single day passes without complaints about platform bugs or customer service on this and other forums. So my question, is IB used only by retail traders? Are there any hedge funds, instiutional traders, prop houses that actively use the IB platform? If so, do they get a different special platform Do they get special customer service? I can't imagne institutional traders/funds making do with IB's legendary atrocious customer service and buggy platform, but I also would think the platform's broad connectivity must also be very attractive to them. So what is the actual situation? Any fund traders who use IB, care to share your experiences?