I use IB's Gateway and their API to place orders, and on Friday both were working fine. Note that I use NxCore for my realtime price data, not IB. For those that use IB API with their own custom software, consider switching from TWS to the IB Gateway. Much more reliable, and the Gateway can run for weeks without having to restart every day like TWS.
I have not tried to long going to account management today but looking at these post I assume it is still dead. Can someone please confirm that has tried to log on recently. It is currently 2 PM in California. Does anyone have solid recommendations if I’m looking to move away from interactive brokers. This outage is unacceptable. I expect occasional outages just for a short period of time but this looks like a total systemwide break down now going on for multiple days
OK I’ll try to logon. I was trying aftermarket hours on Friday and account management was still down And I was very disappointed that I was calling after hours and they were already closed for the day. My opinion if you have a situation like this you keep your customer service phone lines up 24 seven
BTW as a broker, even though i'm really pissed with IB right now, they are very good, they give you the best executions and prices. There big problem is the system which is Java crap. i found them loads of bugs during the years and they don't seems to care, there development department is abysmal.
I'm not a fan of TWS, but the problem isn't Java. Java is the most widely used programming language. If it was so terrible, no one would be using it. https://www.tiobe.com/tiobe-index/ Also, I doubt that their market data and order routing system (server-side) is programmed in Java. I could be wrong, but I would expect those components to be programmed in highly optimized C or C++.
I am trying to set different PRESETS for each and every futures. PRESETS include setting setting Quantity, Target order, and Stop order (ie bracket order). Under CONFIGURE --> PRESETS ---> FUTURES, I have created diffferent TICKERS for the various futures. I managed to set some of the futures PRESETS based on the TICKERS I have created. However, there are some futures PRESETS which I cannot change to whatever TICKERS I want; it will DEFAULT to a particular PRESETS. Any idea what is the problem?
I'm no programmer but I thought Java is good because it is cross platform once the end user has a Java Engine installed, where parent Sun/Oracle does the work on making sure the Java engine works on different OS's. So it basically makes software development costs lower when working with Java, as your developers only need to focus on one language and it is immediately cross platform with similar functionality. Whereas it can be a biatch having experts for programing for each OS, and for the platform to still look/function the same. Bug fixing will be a biatch too. With Java, you focus on fixing Java.
Why should I even have to care about the software. If there’s another outage like this I’m switching. Isn’t anyone pissed off about the lack of customer service during this fiasco. Not even an email came interactive broker customers explain situation
I'm willing to bet that you probably were not the only person contacting IB that day. I suspect that their call volumes were higher than usual. If you wanted better service, I'm sure that they could deliver it...at higher cost. That's why I prefer Java over .NET / C#. It doesn't tie me to a platform. I can develop in Windows and run on Linux. Btw, TWS isn't the only platform based on Java. ThinkorSwim also runs on Java. They probably did it to support Mac. In any case, I don't think the problem is Java.