Have you tried calling their Hong Kong office? They are very good. Unless it is a pressing trade issue, most of the problems and inquiries can be handled through the Message or Chat system in the Account Management.
Average answer speed in the last few hours is under 10 seconds. http://individuals.interactivebrokers.com/en/p.php?f=customerService&ib_entity=llc
Could it be that there is no telephone support between 8pm Eastern and 9am? http://individuals.interactivebrokers.com/en/p.php?f=customerService&ib_entity=llc US desk, that is.
Moderators: I'd happily be banned if you'd ban some of the idiots as well. Please. I volunteer. For the good of the board.