I just got off the phone with Customer service. I can't link my accounts until I update my forex trading experience; I can't update my forex trading experience until I link my accounts. Does this sound like classic IB or what?? This lady I was spoke with was very nice but poorly trained. She could not help me. She said that it was only her and one other person on duty. No supervisor. She told me to go to technical support. We all know that tech support would just sent me back to customer service. In additional she told me that Tech Support didn't get in until 4 central. Well, that's not true because I got them on the phone to get help with installing Java and IB on this Win7 Machine The guy I spoke with was a complete jerk. Wouldn't listen, talked over me; you experienced people know the drill with IB and what I mean when I say that Finally when I just told him to cut the drama he lightened up and we got through with it and he apologized. Then he goes through and tries to explain why I had to intall both 32 bit and 64 bit Java, although at first he talked over my questions about it. He goes through this long explanation thinking he was talking over my head, teaching me a lesson I guess, showing how much he knew about what ever he knows about. Thinking I didn't understand what he meant. I told him what a terrible reputation IB has and how every experience I have ever had with IB was horrible. I asked him why it was that way and of course he had no answer. If are not with them now then I would run like hell to some one else even if it meant paying a little more. A bucket of shit isn't a good deal at any price.