Interactive Brokers customer support totally broken

Discussion in 'Retail Brokers' started by SoesWasBetter, Jan 5, 2018.

  1. ajacobson

    ajacobson

    December 2017 Average Commission per Average
    Cleared Client Order Order Size
    Stocks $2.46 2,340 shares
    Equity Options $6.05 8.8 contracts
    Futures $6.35 3.6 contracts

    Lot's of Darts, but tiny order size. It's who they want to be - that most likely contributes to the poor customer service. Sort of like being in an abusive marriage - the partners don't care for each other, but nobody else would have them.
     
    #61     Jan 6, 2018
  2. I have never encountered login access denied during trading hours with IB. Data problems, yes. But never login or orders problems. Did this happen on 5Jan18 Friday?
     
    #62     Jan 6, 2018
  3. ET180

    ET180

    I try to keep as much money in the accounts / investments which generate the best return for a given amount of risk. For example, my money market account pays interest. My checking account does not. Therefore, I try to keep as little in my checking account as possible. If we have a 2008 situation where the financial system looks a bit shaky, then yes, I may move money out of the brokerage accounts in favor of somewhere safer. I'm taking the risk that situation won't happen overnight otherwise we will all likely have much bigger problems anyway.

    If you are keeping enough cash in a bank account (likely just losing purchasing power to inflation since most liquid bank accounts don't pay interest or an incredibly small amount of interest) to hedge your brokerage account in the event that you cannot log in, then that represents a pretty hefty opportunity cost. And by the time you wire the money over and then wait for your other broker to clear the funds, the position with your other broker is likely not looking good.
     
    #63     Jan 7, 2018
  4. Visaria

    Visaria

    The amounts that can be lost on a trade far outweigh the loss in purchasing power of cash. I personally maintain 50% plus cash liquidity in interest paying bank accounts but that's my preference.
     
    #64     Jan 7, 2018
    Maverick2608 likes this.
  5. ET180

    ET180

    True, but holding cash comes with an opportunity cost. Unless you believe that the reward : risk offered by the market does not make sense for investment anyway. Otherwise, if you're willing to go that far, then I assume that you also have a backup satellite internet connection and generator power backup to protect against power failure.
     
    #65     Jan 7, 2018
  6. I suppose you'd also suggest low cost ETFs and buy and hold?

    That works for high networth individuals or retirees looking for financial stability and limiting exposure to risk assets like stocks.

    But what is the home gamer with $20K liquid assets to do? Split $10K in savings account earning 1% and the $10K in stocks earning or losing whatever? Or pool that $20K and roll the dice? But everyone has different risk appetites. So there's no real answer to that question.
     
    #66     Jan 7, 2018
  7. Visaria

    Visaria

    Yeah, i guess you have to have a certain amount of wealth in order to spread it amongst different financial firms/banks. Probably at least $100k.
     
    #67     Jan 8, 2018
  8. Visaria

    Visaria

    Depending on where you live and the amount of assets that you control, this is something that should be looked into. I have 2 ISPs myself plus mobile phone internet but haven't considered power back up.
     
    #68     Jan 8, 2018
  9. userque

    userque

    A large UPS could fit the bill if a generator is impractical.
     
    #69     Jan 8, 2018
  10. Visaria

    Visaria

    What's a UPS?
     
    #70     Jan 8, 2018