Interactive Brokers customer support totally broken

Discussion in 'Retail Brokers' started by SoesWasBetter, Jan 5, 2018.

  1. ET180

    ET180

    Actually, I currently have 74 open positions, but no, my portfolio has changed less than 1% since yesterday.
     
    #41     Jan 5, 2018
  2. Same here, and I just opened an account with them. This is not very reassuring.
     
    #42     Jan 5, 2018
  3. tommcginnis

    tommcginnis

    Read my post.
     
    #43     Jan 5, 2018
  4. CNET was 6.30 when I predicted more carnage, 5.50 now. Yes. another winner, 15% in less than 1 hour
     
    #44     Jan 5, 2018
  5. Ive always suspected brokers do this to generate commission volume, once they come back online.
     
    #45     Jan 5, 2018

  6. Any other brilliant theories?
     
    #46     Jan 5, 2018
    tommcginnis likes this.
  7. Spoken as a bull. But for those other traders on the bearish side (few alive these days) say long the VIX or short the SPX, well they got smashed right on the close just now today. So probably more painful for those traders who couldn't login or have data at the last minute.
     
    #47     Jan 5, 2018
    ET180 likes this.
  8. ET180

    ET180

    There are still bears left in this market? Must be painful. Still, even with the outage, I was able to close positions without having market data. Could have either submitted a market order and taken the bid or if you have a huge position contact your representative at IB and have them close the positions.
     
    #48     Jan 5, 2018
  9. "if you have a huge position contact your representative at IB"

    Most here are repped by Louie The Snake, who has 200,000 on his list.
     
    #49     Jan 5, 2018
  10. No, not many bears left. At least not rich ones. All forging the steaks and are on ham sandwich diets.

    Some people can't even log on. Others claim market data feed has problems, which isn't the end of the world as you can still transmit trade orders and find out data elsewhere, Google finance if you have to. For those in the former camp, the only option would be to call in to do trades over the phone.

    But the problem with that is if you have very complex options combo positions. Or you don't even fully know exactly what positions you have on because you can't see it. Really cumbersome explaining that to the agent.

    "Yeah I'd like to open a 2700-2740-2760-2800 iron condor expiring next week, what price can you get me? Oh but lets close out the 2740 Feb & March calendar spread early. And now sell another 2700-2600 march put spread to replace the one expiring today. Oh and...."

    Also, some people put on a new trade, or close a trade, right near the market close within the last 5 minutes to maintain continuity. You can't do that over the phone effectively.
     
    Last edited: Jan 5, 2018
    #50     Jan 5, 2018