Soes, out of curiosity, are you calling a toll-free number or a direct line to them from your location? This is a serious question, I might be able to help you.
Code red: "Reports regarding market data issues have been received and are currently being investigated. " https://www.interactivebrokers.com/en/index.php?f=2225
To all traders: Fri Jan 5 13:37:02 2018 EST Account Management is unavailable. We are currently investigating the issue. There is no ETA at the moment.
So you want to be a sarcastic asshole then, yes? Well, your closest contact point would be in India. https://www.interactivebrokers.com/en/index.php?f=1560 See, I was thinking of going to bat for you and calling them to tell them that they have a disgruntled customer who needs a direct line to have issues resolved. After all, that has been your problem with these people, yes? Instead, you have me seeing red because of your deep deep cynicism. I have a knack with customer service, and was willing to help you. But you seem too grizzled and crusty to have an open mind any longer to think that life can get any better. What a waste of my time, trying to help you. After all, you are so sure that you have been calling them on a certain number for longer than anyone here has been alive. Feeling a bit narcissistic eh? Dude, you're not so old that you are God-like. Your self-importance recedes you. Yes, recedes you. Not a typo. Reach 180 years old and then flaunt your age.
I am talking about getting through on a phone line. If by IB going down you mean they have no contact with the outside world, even through phones, then God bless y'all for sticking with them. What a nightmare.