I've just openned a new account with IB Canada. I could not print out the Canadian Customer Aggreement form directly from the Canadian IB webpage (I found some errors in the html codes on that webpage). I email a request for the form in .pdf or .doc or .txt, and the reply I got was : "Dear Trader, Unfortunately you will need to print this off yourself. Please make sure that your system meets our mandatory configurations. If you have any further questions, please feel free to contact us. Regards, IB Customer Service " How can they not have their forms in .pdf or .doc ???? and am I the only canadian applying since they first came up to Canada, or that nobody (canadian) noticed the problem before ??? I even came to the Montreal office and talked with Mark Bennett (VP of IB Canada), and apparently : "we have about 20 new canadian accounts a month" ... doh!?! I don't want to bitch (too late ?? ), I'm just a bit disappointed. I know that the commish is very cheap, and you get what you paid for, take it or leave it, I understand and accept. If any Candadian IB people reading this, I will have my forms properly printed and signed and sent to you in a few days. ps: any Canadian on this board openned an account with IB Canada ??? details of my problem : go to http://www.interactivebrokers.ca/html/retailAccount/sampleForms/custAgreeCA.html In 'Print Preview' of my IE 5.5 browser, I got 15 pages, and pages 11 to 15 are empty Cheers !!