hi, OP, I had something like this occur to one of my relatives about 1 year ago. It was a horrifying experience for them. The hacker did over 300 trades in a matter of 2 hrs and effectively wiped out a rather substantial account. Of course, after the investigation the funds were credited back. ask TD to do the following: They track your IP address for everything that occurs in your online activity. Their fraud investigators will look for that first, I would call your own ISP and ask them to send you a log of all activity that occurred from your side on the day of question. If they resist, you can file a police report and fax that to them--this will speed up the response from your ISP. Log all the various IP addys that your computer(s) have and save the info. GL! and have a great weekend. --RS
run away this dog immedially This my first thought. I will draw my money right away from TD Canada right away. May come back after this case solved. Go to media if you are serious trader.
Fighter (be the fighter you claim to be and WIN, said in the voice of Rocky's wife in that Sylvestor Stallone movie) With this much money involved... You immediately make your complaint by telephone and email (take names) and then you send a certified letter confirming your conversation and its details, to lock the time. If necessary collect all the department addresses and savantishly send out your certified mail to ALL of them. It will eventually get into the correct hands. YOU DO NOT EXIT THE POSITIONS OR DO ANY TRADING. You immediately make an appointment with an attorney experienced in these matters. and if he takes your case, do as instructed. Then you wait. Traders please print this protocol and tape it on the wall, next to your porn. Michael B.
"they concluded that their system was not compromised" In this Internet era, we, customers, expose most risk ever before. You have to question any conclution from your bank and try to beat them up. It is hard though. I was screwed up by a bank. They put more than 7 transactions in three days I don't understand into my account. After one month investigation, they just credit me back as restitution. A lot of stress and fears and time I have to go through without pay. this bank get ill. but what else doing. CIBC?
dont be panic. It is unbelievable that your cash account can be overdraft. Obviously, TD canada brokerage system is garbage. To my experience in a bank that I mention in previous post, it might not be an intrader, never. TD may be right. But their system screw up for sure. I dont think you touch trade after you aware is good move. Keep us posted.
That's the part I find weird. I have friends who are stuck using TD in Canada and once their account hits so many trades or the available cash balance is used up (regardless of whether another security was sold), they can't execute any more trades. The cutoff was 6 trades. Their margin accounts don't update on an intraday basis and they would encounter the same problem. How is it that these 'perpetrators' were able to get around this? "dont be panic. It is unbelievable that your cash account can be overdraft. Obviously, TD canada brokerage system is garbage. To my experience in a bank that I mention in previous post, it might not be an intrader, never. TD may be right. But their system screw up for sure."
Since I don't have a lot experience in brokerage, I really don't know whether a cash account can be overdrafted this much. In fact, prior to this incident I didn't know this was permitted, I still don't know. I always thought I have to have cash to buy funds or stocks.
I was thinking they are good. Suck than IB canada. Hard to believe. Canadian Major bank have this suck trading system. Somebody must be fired in TD. IT director in TD.
Nice post, ElectricSavant I know ET would be the place I turn to for legal help when money is involved. LOL Another example thread of ET mollifying losing experiences, while winning is considered dross. In all seriousness though, good luck to the OP.