Since IB is on its way of discontinuing email services, it will be hard for the potential new customers (who do not have a lot of time to hold the phone for a long period of time) to reach IB electronically. It is interesting that IB says that the recommended method of asking new account application related inquiries is chat/ticket. But new customers cannot use IB-chat or file a ticket! IB's trouble ticket system seems to be less slow only for certain categories.
I like the TT system mostly, but I'd like to be able to re-open a ticket when it needs further action (which happens sometimes). Currently, I have to create a new ticket and cut/paste the old info to get continuity (in case the rep doesn't want to look it up). Also, I'd like to be able to set a priority. I like being able to help out by identifying low-priority cosmetic stuff as such, in the hopes that it gets important stuff handled more quickly. Naturally, some people will abuse this, but I think it would still help.
You think you would get âbannedâ if you mentioned the name of a broker you felt was better? If you donât mind my asking, what country are you from?
Unless it's specific to a trade or to your account, for most general questions you're better off posting the question here than opening a TT. I opened a ticket to find out info about pro fees in an LLC sub-account (under a FA account), the response I got ignored the question and said "yes you can open an LLC sub-account". No kidding....the web page says that, but they ignored my question. I asked it again, the ticket's been sitting for a week now with no response but I got my answer here (funny the IB messageboard didn't get a response either). SSB
You can reopen old tickets for a certain amount of time after they have been closed. It seems to be a few days, maybe a week.
SideShowBob, You also need to notice which CSR is responding (or trying to respond) your ticket. Some IB CSRs are professional and prompt, but some seem to be lazy. I hope you did not have to deal with rickv. IB's cuustomer service varies a lot depending on respective the CSRs. I hope they all get better.
For the record I PM'D the IB guy who replied and the one TT was dealt with and the other is being handled. I am sure it was just some kind of a system problem. If the TT system keeps the costs down I am all for it.
question for all traders... please... i'm trying to get some info on a company that contacted me about lower fees. has anyone heard of Genesis Futures? they offered me $2.35 round trip per contract in ES, ER2, NQ, and others. want to know if the company is lagit b/c i can't find anything on them. any info would be greatly appreciated.