I'm sometimes penny-wise but pound-foolish too. But it is sometimes good to penny-wise. It is to avoid over-budgeting. Who knows for sure you must get back what you spend. Should you spend on charting which charge $60/month [more features, of course], or use cheap charting $30/month? You thought this (expensive) spending is worth it since you could get back all your costs in trading; but it turns out to be much disappointing, or you don't really need that.
Yes, I know, it was introduced shortly after my post here. For now, I can testify that support at QT is still very muck alive and kicking. I had a non-urgent data problem and yesterday found time to submit it to them. Answer came within 5 minutes, about 10 email exchanges (problem appeared to be nasty) within a few hours and the problem was over. Thumbs up for the support-team!! After the 'merger' with Ameritrade (too bad it wasn't IB) I have done some looking around for alternatives (you never know) but did not find anything that came close. Ursa..