IB YM Execution not reported by TWS

FX-Trader · Jan 2, 2004

Did they give any further explanation why your

"order dropped off the screen" ?

Did this have something to do with ECBOT ?

traderob · Jan 2, 2004

Quote from Trader.NET:

Today I got an email from IB stating "Please note that IB issued a notification to all affected customers on December 15,2003 at 17:16 EST informing them of the manual trade entry." and "..., it has been determined that no compensation is due the account. Please be aware that under the IB Customer Agreement, IB is generally not liable for system or communication errors. ...".

Obviously it was system wide error on that day. I was lucky to offset the trade at the same price next day. However, I'm not happy about the manner in which this matter was handled. It's not open and timely. If I had choice on another broker, I would take my business elsewhere.
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Thanks for letting us know about this.
Worrying.

Trader.NET · Jan 2, 2004

Quote from FX-Trader:

Did they give any further explanation why your

"order dropped off the screen" ?

Did this have something to do with ECBOT ?
More...

No, they didn't mention it.

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IB YM Execution not reported by TWS

FX-Trader

traderob

Trader.NET