IB waaay behind on tech support?

Discussion in 'Interactive Brokers' started by FullyArticulate, Mar 7, 2007.

  1. Catoosa


    I think IB has the greenest grass. Since it is their quote and order platform that is the most important, I wonder if it would be better for TWS users if IB had their charting on a separate software platform?
    #31     Mar 8, 2007
  2. =============
    Easy way to find poll;
    elite search,top right this page,
    search IB poll.

    Perhaps for security purposes;
    a new voter user name, & vote password is required:cool: Tried my regular password, but a new voter password is required

    As they say in Chicago;vote early,
    vote often:D
    #32     Mar 9, 2007
  3. Bob111


    IB GTD orders submitted via API not working anymore since this monday,when US switch to summer time. can any of IB representatives here PM me direct email to IB API developers?
    Thank you!
    #33     Mar 13, 2007
  4. #34     Mar 13, 2007
  5. I've used IB for several years and tech support has never been high priority for them. Cost is what they emphasize. I doubt they'll change anytime soon. Try a diff broker if support is your thing.
    #35     Mar 15, 2007
  6. Bob111


    here is screenshot-
    • ib_1.png
      File size:
      60.3 KB
    #36     Mar 15, 2007
  7. Bob111


    and anothe one with no GTD option-
    #37     Mar 15, 2007
  8. It looks like your feature selector might not have all the order types enabled. It's hard to trouble shoot based on screen shots. Please call us.
    #38     Mar 15, 2007
  9. Bob111


    compare @ expiration time and server time
    #39     Mar 15, 2007
  10. rwk


    IB has had some support problems in the past, but the last several times I have called, the support rep was prompt, knowledgeable, and polite.

    This forum is probably not the best place to diagnose and fix support issues.
    #40     Mar 15, 2007