IB volume on charts not updating

Discussion in 'Retail Brokers' started by bloosteak, Jan 23, 2007.

  1. IB's volume on charts don't update correctly until I use the refresh feature, anyone know how to fix it? I emailed them but I don't think I got a response back.
     
  2. That behavior is by design. I submitted a problem ticket back in October on this same issue. After they had me upgrade java and several other fruitless things they came back with this:

    Dear Trader,

    Unfortunately this is a limitation of the TWS. When the chart builds with live data from the TWS, the volume is approximated from snapshots we take of the market every 1/3 of a second. When you refresh the chart, the data is reloaded from the historical market data servers, and this data is more accurate, hence the increase in volume that you are seeing. Sorry for any confusion this has caused.

    James
    IB Technical Assistance Center
     
  3. hmm, thanks for the info.