IB TWS: "Trader Workstation is unable to communicate with the web site you are trying to access

Discussion in 'Interactive Brokers' started by swingtrader123, Jan 7, 2021.

  1. After an auto update to TWS version Build 978.2k, Jan 6, 2021 12:06:56 PM, this morning, I can no longer get access to the IB website using Statement View or Account Management Home link in TWS. I tried to setting the Browser path in General Configuration setting tab but that didn't work. I had no problem before the auto update. Does anyone else have this issue?
     
  2. Forgot to mention that I am able to access the IB website manually.
     
  3. It's been happening to me once or twice a week for years. It normally starts working again after a short time. In the meantime logging in through the website always does the trick.
     
    MoreLeverage likes this.
  4. Thank you for the insight.