I got it at: http://www.ninjatrader.com/ninjatrader/TWS/tws40_install_921_5.exe It is the TWS version that NinjaTrader supports.
I'd like to meet the genius who created "mosaic". And it's even the "default" choice. He was really afraid we could miss that masterpiece. I am not joking, i'd really like to see what he looks like.
can you please press ctrl-alt-H to upload the logs to IB server, and pm me your username? we'll check the "dll missing" issue.
fyi, we are getting the logs restored from last thu and fri to see what caused the session token to be lost. if anyone has a fresh example from yesterday or today please pm me your username and date/time this occurred, and we'll check. thanks!
Thanks, kostia. I thank you for your great attention to this thread. Of course these problems are not your fault. I see the same problem going on at microsoft: they keep on producing endless updates and newer versions, and it just goes so fast... that it doesn't add any efficiency, quite the contrary. As I said before, I cannot give you my details through this forum because I want to preserve my privacy. However, I will forward my next "dll" problem through the IB message center. Next time it happens I'll take a picture of it. Now I'll look into this "logs" feature, because other than the "audit trail", where I don't think any of the errors are shown, I didn't know about any other "logs". I hope I'll be able to find it, with this huge and labyrinthine menu. Simplicity would be my recommendation to IB. There's so much in these menus, and so much is changing so frequently, that they are almost unusable. Nope. Sorry. I cannot find the "logs" showing the errors encountered during the day.
I will PM you my Interactive Brokers email, so you don't have to PM your sensitive information via this forum. The logs are typically (on Windows) in C:\IBJts\log.day of the week.txt (e.g. C:\IBJts\log.Mon.txt). Also, note (as pointed out by kostia00 above) we have a feature that allows you to auto-upload all diagnostic information to Interactive Brokers servers, to use it you'd need to invoke ctrl-alt-H from within TWS, add a comment and hit "send" button; once you do that you can either PM me (or email using address I will PM you) with your user name so I can find it among other logs we have on our server. Alternatively, I can ask customer representative to call you; if you want to do that - please email me your user name or account number so we can look up your contact phone in our customer database (please let me know what's the best time to reach you if you want to follow this route). Thank you for your help on this matter.
Well, I really feel guilty for complaining so much. You've been very helpful. The only problem I still see is with the endless updates of TWS, which are causing all the problems. I found all the menus and files you're mentioning, and the error was about a "socket" but not about a "dll" if my research in the mentioned files was correct. I have found this error, repeatedly in the last few days: "Error reading from socket gw1.ibllc.com:4001 (SSL) - java.net.SocketException: Software caused connection abort...". That message, if I recall correctly, matches the message on the popup box on which I clicked "ok", too quickly. Next time I'll take a picture of it before dismissing it. Regarding the private emails and giving you my details, the problem is not that I don't want to use this forum to send IB my information, but rather that I do not want IB to connect my identity on this forum. Otherwise I'll feel paranoid about my complaints. Imagine a situation where I fear that IB will say "Ok, this travis has complained too much, he's giving us bad publicity... let's terminate his account". I want to be able to complain freely about problems, and even to add some frustration in my posts, which is something that I would never do via the message center or within IB's customer service. In other words, once "travis" becomes "that IB customer", then I will lose that freedom. I will feel "hey, I can't complain or they might terminate my account".
Well, while i agree with all complaints [ and that lately the TWS interface has become almost unusable (please get rid of that thing called "Mosaic", really if a student submitted to me that interface he would immediately fail the exam) and too many totally useless things are being added, while they don't listen to our basic requests ] i still like to think that IB is, in general, the most serious broker around and i don't think they would terminate your account because you are trying helping them to serve better their customers and their own interest. After all this software is made for the customers, and not to please the self esteem of some arrogant manager who thinks he knows how to make good software, while evidently his arrogance is by far greater than his common sense, basic good taste and general intelligence. Complaints must be a precious occasion to create a better product and not to get offended or persecute the user who is making an effort to help, instead of changing broker. Myself, as software creator usually don't let even an user speak, as soon as i detect something making him uncomfortable, even indirectly, i immediately change and correct it, and he does not even have time to realize he was about to complain. Remember: Simplicity. Not the "stupid simplicity", but <b>Simplicity</b> as extreme result of a lifetime of sophistication, a RE builder used to say ... Problem is often outsourcing. It's very easy for a software developer to spot the total lack of skills, capacity of abstraction or clumsiness in other people software (harder to see those in his own ). The important thing is to have the mind open and understand immediately that when there is a complaint, for sure there is something which can be improved: at least intuitivity or communication with the user. Arrogance and stupidity are two biggest business enemies. Unfortunately in any big organization, there is always some individual that should not be in the position he holds. We all recognize that IB is the most serious broker around and for this reason we get upset when it deviates from our expectations. Listen to your affectionate users. Get rid or relocate the incompetent and the arrogant, and let your light shine at full power ...
Yes, I agree with everything, including that IB is the best. However, I prefer to be absolutely sure that what I write here will not affect my account at IB so I will keep the two user ids separate. Let me say one last time that these endless and unnecessary changes (one new version every month) are really frustrating and they are the cause of this thread and most of our complaints. This problem does not apply just to IB but also to Microsoft. I cannot figure out why this happens. Why do you have to keep changing a platform once the product is finished? The user has much more to gain from the platform staying the same than from having a platform that changes once a month. With Microsoft, this applies to excel 2003 and to the operating system XP. They were fine, perfect. After doing such a nice job, they kept on perfecting what could not be improved.
Well, actually on this thought i think a little different. IB is a serious broker, and it shines (as a one eye man, in a world of blinds) among brokers, but attempting a comparison with Microsoft, when talking about software, is more than insulting, for Microsoft, I think. It is true that office has become worst. Win7 is a good product (and compared to XP i see it as an improvement). Visual Studio is sublime. And this is a comparison that just cannot be made. Tws (especially if open as Mosaic) is just "unwatchable". I wont comment more or else i become very unpleasant, and these things have been said many times by many people. Lately i use only the <b>gateway</b>. So i don't have to look at it and i can "talk" with the API only. There would be many things to say about the API (error messages without reference to instruments, clumsy architecture, missing fundamental properties, missing unique native .NET dll, etc.), but it would be a waste of time, as they know it all and don't listen. So let's save it for more constructive activities ...