Credit where credit is due. I've always (like most) had questionable feelings about IB's ticket response time. So was I pleasantly surprised when yesterday, after the market close, I put in a banking inquiry and a response was provided within 2 hours....! Hopefully a new trend and not an anomaly.
I think the speed of the response is highly dependent on where your ticket is routed. Info requests - quick, technical glitches, not so quick. I've had some same day, others have taken a week. Jack
True but I've put in banking tickets in the past, and they've never been responded to faster than the end of the next business day.
I experience something silimar with IB support today. I was unable to login to my account because I haven't got my passcode card yet, I send them a email it was responded within minute. Then I call the hotline and got a temperory passcode and got access to my account again.