I'd like to start a long flaming thread about IB's customer service that would create such a big stink, that they would actually improve it a bit -- But that probably wouldn't be productive. But what really matters is this: When there is a real problem, such as unable to access the system, unable to get an important order submitted, etc., how do they respond? I haven't had a real reason to call about anything, but the email responses I've received haven't inspired much confidence. Emails are all responded to in a timely manner and are sometimes informative. But the problem is that the email reponses usually seem like they were written in a way that allows the writer the minimum possible work in order to get me to go away. The other issue is that most times I have not received a followup, after having been told "I don't know - let me check into that". I don't really mean to flame, and most of the support emails I've sent have not been big enough issues to make a big issue about. So back to the real question: How does IB respond when it really matters?