A big reason for staying with IB is financial security. They have the capital it takes to run a major brokerage firm. There is no way I would move my large account to some tiny daytrading firm run by a couple of guys. I've looked at the major retail competitors that are represented here on et: cybertrader, tradestation, mbtrading. Didn't like any of them.
Yes a pain thats' for sure BUT I was able to get through and cover my position within a few minutes on the phone. Anyone using Genisis I think I need a good back up broker.
Ha just when I give them a break and a little credit, they screw me over AGAIN. Stop on EUR did not trigger this AM and cost me $250. Your going to love this nonsense. Apparently IB has the EURO regular trading hours from 9:00 am - 4 pm and stops do not work outside of regular trading hours unless configured, which mine were, but only for stocks .... lol. You have to go to a different section on the platform to do futures! Now that's all fine and dandy BUT the CME has the EUR REGULAR trading hours as 8:20 - 4 pm !!!!!!!!!!!!!!!!!!! IB has 9-4 I swear they do this nonsense on purpose !!!!!!!!!!!! As I said I think I'm moving to Genesis I have heard very good things about them.
I agree with one thing. IB should outline this extensively on their website. One of the challenges with someone offering multiple products is setting up all these standards. I only know of one area to in TWS to configure stops: 'configure' --'stop trigger method'--click the box at the bottom to 'allow triggering outside of regular hours'. Is there anything else to know. It appears to only apply to synthetic orders. Did you enter a synthetic stop or a stop limit (held on Globex)?
Then may I suggest you check out redskyfinancial - if you have a reasonable sized account you can clear through GS or ML, and unused funds from futures trading are protected ala IB. Personally, I'd rather have GS and ML holding my money than IB (but haven't made the move just yet, gotta get my sh*t together to port to redsky's API).
Just a regular STOP (no limit) I have the box for regular trading hours unchecked under "order defaults" so who would know that only applied to equities? I think the real issue is WHY does IB have different "Regular Trading Hours" then the CME and WHY is this not made MORE clear?
http://www.interactivebrokers.com/cgi-pub/exchange_display_web.pl?einfo=usCME2&file=GLOBEX.html It is pretty clear. Everytime I have ever changed brokers OR do not know what is up with a particular broker I call and bug them until I understand. I do agree with you on the times issue. It seems odd to not have the stop times coincide with the product pit times.