It says on the website that Brokers do not get an STP device. However, since I am not a broker, I am just assuming that they got this correct on their website. Since you appear to be a broker, do you have an STP device? I believe their notification was a warning for the future - that the STP device will eventually be integrated into the login process. As the original post states: Also, I disagree with you that getting contradictory answers to a question you pose an IB representative is "commonplace." I have been an IB customer almost since they started their retail brokerage.
All these people who are upset with customer service are the ones who need their hands held through everything. I have not had to call customer service in the one year that I have been with the firm and am pleased with IB. They are a professional trading firm, not a newbies guide to success. This is not E-Trade or Schwab guys.
No yet, but it was offered (I do say, there're contradictions). I won't get into detail how much headache it would add to the business. And although we have opt out of the program, it would created another problems. It seems they just lack of clear plan. Running a business isn't the same as receiving sporadic service being a retail client. Although I'm sure there're plenty retail customers who would agree with me. In the end, look at their "Training & Tech Support" score http://www.elitetrader.com/br/?action=view&R_FirmID=43
I agree Bell. I keep seeing all these conflicting statements in IB's emails about this and am more worried about security than before I had ever heard of a "security device." If IB seemed to be sure of what they were doing, it would inspire a lot more confidence.
If you have an account at IB, you can still vote for IB to have Full Fraud Protection. Go to... http://www.interactivebrokers.com/en/general/poll/poll.php?ib_entity=llc#cat_all and open up Account Management and search for the text below. Anyone with an account at IB can vote for this... Title: Fraud Protection Guarantee Many IB competitors promise to their customers that they will cover any loss that results from the unauthorized use of our brokerage, banking or lending services (âFull Fraud Protection Guaranteeâ). Please provide IB customers with the same promise and fraud protection guarantee. Thank you.
As of today,The "Platinum Security Token" is not being offered as an option on IB's web site. I sure hope IB is only temporarily out of stock os the Platinum Tokens.
Is TWS opt-out in place? My TWS has started the challenging, I'd like a way to avoid manual steps for API trading.