In the past, I've had two accounts with IB. Both times, I had to close my account because I couldn't log in to the TWS and could get no support from IB on this issue. Have you ever not been able to log into the TWS and then later solved the problem?
it never happened to me. only once i had to reset my password. so i called support number and they helped me. Are you member of Raleigh day traders meetup group?
http://daytraders.meetup.com/194/messages/boards/ This is very active meetup group. U will enjoy it if you are active trader.