After being burned by IB technical glicth Tuesday, I'm very careful about what's going on with my orders on TWS. Today, through the online chat, I contacted IB for confirmation of my position and open orders after some strange errors again. The guy replied with this disclaimer first "Per IB policy, we don't confirm trades or positions". Then he told me my position and open orders from his screen and from Globex. Is this a new policy? If IB can not confirm our trades or positions, who else can? GLOBEX? How can we contact the exchange directly?