Thank you, looking forward to it. I am still experiencing the same problem today, on and off. I have been lucky so far but starting to be afraid to open short term positions....
Futures - Mainly Nasdaq Futures - NQ. I have run some further testing yesterday (this time in my paper account, for obvious reasons) and this issue is quite strange. First, it is not necessary to be very volatile or fast to show the problem. It can happen at any moment without any apparent reason. Even after RTH. For example: In one determined period of time (1 to 2 minutes or so) all the orders I place stay there hanging. The price goes up and down through them and nothing happens. Suddenly, it starts accepting and sending new orders normally (just new orders) - but the ones that were already pending / hanging there stay the same way for some time, until they finally become all active at the same time, after a while. It happens with all kind of orders - Limit, Stop-Limit, Market, etc. It is quite chaotic, really. Until a few days ago I wasn't having this problem. I can´t swear but I think it might have started after the rollover, last Friday. Does it make sense? I don't know if it is related or not but the truth is that before, every time I tested the connection to IB's servers through their page test, all the servers were ok. Now the STANDARD COMMUNICATION (TCP PORT 4000) Servers show "Fail" every time - see attached image. Check it out here, please: https://www.interactivebrokers.com/cgi-bin/conn_test.pl I really don't now what to do with this, but I can't trade with this problem. Thank you for your time.
That´s the only way I have now to test it without having the risk to incur in a big loss... Yesterday I saw a profitable position turn into a considerable loss because I couldn't close it when it was supposed to. It turn out ok because I couldn't close the position while it was negative as well and luckily it came back to positive again. Then one order was finally accepted while it was still positive. I had a hard time during those few minutes, it seemed like an eternity. I was already on the phone to ask IB support to close that position for me. In any case, I had never experienced this problem on the paper account until now too. Why do you say the paper account is not a meaningful test? Have you had any similar experience to this one before? If so, do you mind to share, please?
OK, this possibly helps pinpointing the issue. You should pull up the logs of tws and see in the trail whether the order was actually submitted to IB. Can you positively exclude your internet connection or firewall as possible culprits?
I can definitely confirm I have ever had this issue in the past year, not even once. I trade daily with IB and I clear many hundreds of millions of usd notional per month trading cash fx.
Thank you for your reply. Yes, the orders were definitely submitted to IB. They simply were pending in the status of "Transmitted, not yet acknowledged". Regarding the internet connection and firewall, I wish it was just that, but neither of them can be blamed here. I had internet problems in the past and I can recognize them immediately (I have an app to alert me) and TWS shows the connection is lost right away too. As to the firewall, it wasn't the case here too. I have my system connected all day long almost every single day and I am prepared to respond to all those possibilities. To complete this report, there weren't any kind of updates (OS, TWS, or any other) that could have messed up any settings or configurations. My all system just updates when I want. At this moment, I am just hopping it was a problem with the European servers and they are repairing it this weekend.