Is anyone else having problems with US option orders today? It takes me 10 seconds from when I press submit to when it turns green (accepted). Customer service is a waste of time as usual.
I've put in more than 30 option orders today. No problems that I've noticed. Orders turn green in a second or so.
Please PM your account number and one example. If you see 10 second delay's please send us a 'Trouble Ticket' ASAP.
arl, I sent a test 'Trouble Ticket' to IB and when I closed the ticket and was asked to rate the experience I selected 'very poor' and wrote in the comment field 'Customer service a waste of time as usual'. Fifteen minutes later I received a call from my boss, the director of customer operations, to discuss the poor rating I received. If you send 'Trouble Tickets' and rate the experience we will make the appropriate changes to improve our service. If you still fail to receive a satisfactory answer PM the ticket number. Managers are receiving real time alerts on poor service. We will act on them when the situation requires it. Sal