IB - No prices in crude futs and No cust service

Discussion in 'Retail Brokers' started by $$$lover, Nov 20, 2007.

  1. $$$lover

    $$$lover

    Hi:

    It is 6 12 pm est (NY) there are yet no prices in any of the crude oil contracts....am I expecting something that shouldn't be......


    FURTHERMORE.....when I try to contact live chat "customer srvice" NONE of the option chats is available...

    Is the company out of business??????
     
  2. AAA30

    AAA30

    What is the date of the contract and when is the market closed?

    There is a 45-minute break each day between 5:15PM (current trade date) and 6:00 PM (next trade date).

    http://www.nymex.com/CL_spec.aspx
     
  3. $$$lover

    $$$lover

    ....and as if by magic the red notice bar on top of the workstation....just flashed that there is no pricing for nymex.....thanks guys at IB....my apologies for waking you up!!!
     
  4. $$$lover

    $$$lover

    electronic trading reopens at 6 pm est
     
  5. AAA30

    AAA30

    Well then you are smarter then me about this suff. I had an expired contract up on monday and was wondering WTF.
     
  6. $$$lover

    $$$lover

    Thanks for the compliment ...but I doubt it....simply right click on ANY contract and go to contract info description and it gives u the basic details.....or else on Bloomberg...look up the contract and type DES for description.....good luck
     
  7. AAA30

    AAA30

    Yeah I figured it out, luckly for me I only watch the prices for the contract and don't trade it.