Just look up whatever WSJ reporters have written about IB in the past; they usually have a link on their stories. And short them an e-mail. They are often very receptive, especially when they get multiple people e-mailing them.
You have it backwards. You should trade with someone else and have IB as a backup. No, IB isn't even good enough to be a backup. This is the 2nd time in what, 2 months that their old decaying system has gone down big time? They still suck just like back in the old days. In fact, they are getting worse.
Been down for at least 90 minutes here in Sydney. Woke up to trade the last two hours of the US market and ...
Futures was out here from 2:57 to 3:23 EST. That was quite a 15 point move on the ES during that time.
What I have always been wondering: Why does IB lock us into _having_ to use their data feed exclusively. Why not open up a plug-in architecture in TWS so I can subscribe to 1-2 additional vendors and switch feeds when needed. Just seems like common sense to me.
Absolutely not working here in Europe. I was quite sucessfull today I am very curious and furious how it looks now. I am probably over my overnight margin - they will shoot me down like pigeon?
Logged in and had no data this afternoon. But logged in with out any problem, Had the red alert message and it indicated data problems for some customers. Sure enough I had no data. But I left my TWS open and never logged out. I'm now getting Stocks. ETF's and Futures. No backfill though for QT.