IB Improvements (Part 3)

I went into the IB chat to ask if there was a problem with disconnects after receiving a bulletin - I said I know of others also who get disconnected at the same time - the chat representative asked me who they were - I replied "i don't know them personally, just from a live trading chat room" - the help representative then told me I should only discuss my account then. I wrote back "I'm not talking about my account - its a connectivity issue - no need to be snippy!"

Talk about an attitude problem - just asking a simple question

 

Same here

shneed

 

Lately, several times a day my TWS goes pale on me and stalls. I then get a popup saying its logging in. After a few minutes everythings is ok. There is no problem with my isp or connection during these times. This a new wrinkle for me and I dont like it. Anybody else having this problem?

 

The following is from a JAVA program that is working for me:

tempContract.symbol = "ES";
tempContract.secType = "FUT";
tempContract.expiry = "200206";
tempContract.strike = 0D;
tempContract.right = "";
tempContract.exchange = "";
tempContract.currency = "";
m_client.reqMktData(4, tempContract);

 

I have been having the same problems for a couple of days now. There is no problem with my ISP either, but I have been getting lots of bulletins from IB stating that some customers might be having problems.

 

Lobster -

thats the exact problem i have - screen like changes colors - that how i know i got a bulletin!

of course, IB says they never heard of it - at least the obnoxious person I was chatting to stated.

I guess the customer is always wrong - I forgot.

 

Yep,

same phenomenon here.
that is strange, as far i have seen it affects the bulletin
with such a content "<blah> all users should be able to login now <blahblah>".

maybe the guys there 1) send the bulletin 2) do some sort of soft reset to their system next without knowing the consequence...

 

just TAKEN FROM Steve Sanders / IB forum

IB has had some technical difficulties in the past few days and we would like to apologize for the difficulties some of our customers experienced. The problems were isolated to our Ethernet switches which we are going to replace with new ones in the course of the coming week. We are going to follow a very careful, gradual, phased in approach. Nevertheless, there is some possibility that in the course of this installation we may experience further brief outages.


OK TRADERZ, FASTEN YOUR SEATBELTS

 

I've been addressing this problem with IB's technical assistance center over the past week. Update this driver, update that driver, change this, change that.....no solution.....yet.

They're requesting more changes to my system, so we'll see.

Frankly, if so many of us are experiencing the same problem with the exact same symptoms and it just started within the past week or so. I'll jump to the assumption that this is another IB created problem.

Now if I can just get IB to recognize their problem (which is now our problem).

The cumulative effect of this problem, quote problems, etc is starting to wear thin.

 

Yep.

I am assured by trusted people that these issues are top priority and will be resolved ASAP.

nitro