I put in an option order yesterday. The order was rejected, despite my account being approved for it - or so I thought. They later confirmed I wasnât actually approved for the trade due to a problem in their compliance department. This (lightly edited) correspondence followed. Judge for yourself: My follow-up question to IB: Thanks for the reply. Please address the following: 1. Why wasnât this done before despite me submitting the request very long time [months] ago? 2. Why is the trading permissions section in the Acc Management showing Iâm approved for it when I wasnât? 3. This trade that I put in and was rejected is in profit now, how are you going to compensate me for this? 4. Iâve heard many times horror stories about IB in places like EliteTrader.com and where an IB rep had to come and explain and try to clean up the mess, I hope this isnât going to follow the same pattern. Thanks. IBâs response: 1) Compliance had an issue where certain accounts who requested a trading permission upgrade did not come into their queue (Inbox). Yours was one of the affected accounts. 2) This is an unusual programming feature. I do not know why the screen is programmed to show you permissions that have not been approved. This will need to be reviewed by programmers for a firm-wide modification. 3) There will be no compensation for a speculative profit. Interactive Brokers does not guarantee approval of trading permissions and and certainly does not compensate customers on speculative and hypothetical âmissed opportunitiesâ 4) We are very aware of comments on Elitetrader.com and as you stated they are addressed accordingly. And in plain English: InteractiveBrokers systems screwed up, malfunctioned, didnât work, showed incorrect information and mislead the customer - and the customer will pay for it. Guys out there might want to double-check their trading permissions have actually been processed and aren't lost on the way to some Inbox.