IB Downtime

Discussion in 'Interactive Brokers' started by Cdntrader, Mar 21, 2002.

  1. I haven't had a disconnect this morning (yes I hate when other people do this to me).

    Once you get a disconnect in TWS do you completely shut it down and restart it? That may help in regaining a connection.
     
    #91     Jul 18, 2002
  2. At least the latest version of TWS doesn't clear the buy and sell lines like the recent one did. I set up a buy and a sell for about 5 stocks in the watchlist and each time it disconnected it would, upon reconnect, clear the lines.

    I complained to IB-Ernie on their message board and it looks like they fixed it.

    Since the troubles at 9:55am it's been good so far
     
    #92     Jul 18, 2002
  3. guys: recently i have trading within a chat room. today out of 20+ IB customers 3 or 4 people complained about disconnects. i was 100 % solid connected today. I now have a belief that the disconnect problems may not be IB fault but may lie with the local ISP. just something to consider.
     
    #93     Jul 18, 2002
  4. IB is unreliable for Futures trading. I have gotten stuck in trades twice now. I quit using IB for futures after the second time. It is IB's fault. Not Globex.

    Yes all brokers have problems. The difference is how they handle the event. When IB goes down you are history. They have no other way into Globex. Plus you can not get anyone on the phone at IB anyway and again, if you do, they can not help you. Some of the other Future firms have other ways in and can get you out of the jam when or if they go down. For Ib to go down is almost a daily event.

    John
     
    #94     Jul 18, 2002
  5. guys: recently i have trading within a chat room. today out of 20+ IB customers 3 or 4 people complained about disconnects. i was 100 % solid connected today. I now have a belief that the disconnect problems may not be IB fault but may lie with the local ISP. just something to consider.


    IB has more than one server. When some people can connect and other can not it simply indicates that there is more than one server being dealt with.

    John
     
    #95     Jul 18, 2002
  6. I'm sorry you've had problems with IB connections. However IB doesn't go out daily. Today was the first in a long while of being very solid. You must have internet or local ISP problems that account for your inability to get a clean connection. Best bet is to change brokers if the ISPs don't get along rather than try to fight through the poor connections.
     
    #96     Jul 18, 2002
  7. Unfortunely, what you say it not true. I am in a chat room with other IB customers in Pittsburgh, Denver, Maine, Texas, Ohio and every day I swear some of them ares down from IB's rotating blackouts. The future system cannot be trusted and THAT is common knowledge.

    It is so funny how everyone wants to blame the isp. My cable nevers goes down and I have Tradestation and Quote.com up and running and I never lose a connection with them.

    Losing a connection is one thing but with IB you are history because the customer service is so piss poor.


    I still use IB for stocks because it is so cheap and when your ecn's go down they tend to go down one at a time so you have other ways of getting out where as with futures you only have one conduit to Globex and you can not help some one that is stuck in a trade when you lose that.

    John
     
    #97     Jul 18, 2002
  8. Just one more comment on IB. Every trading night it flushes all future orders at approx 11:00 EDT. So forget placing GTC orders in there unless you put them in after the flush.

    Please, understand, I like IB cause it is cheap. I like the idea of having just an order face. Lean and mean. All I am saying is buyer beware because it is cheap for a reason. Also for me, I tend to try and catch the daily trend so I am not getting in and out a lot and the outages do not affect me in stocks.


    John:)
     
    #98     Jul 18, 2002
  9. It's low-cost because you don't pay for talking bulls and bears on TV, not because they're any less of a broker than Datek or AMTD.
     
    #99     Jul 18, 2002
  10. Tech Analysis... that made me smile!

    So to make this thread even more useful...

    Who uses a back-up broker and who do you use?

    What brokerage firms are there out there that will not charge a maintenance fee for inactivity and will just let you leave enuff cash in the account to offset a position elsewhere in case of an "emergency"?
     
    #100     Jul 18, 2002