i somehow doubt they would tell a client to go to another broker unless they were being a real hassle.
No, don't do that. Try sending a PM to IB Salvatore. I think management will be steamed as hell about this. Give them a chance to make it right.
dunno, I may not get immediate results , but I never got anyone at IB telling me to close my account. When you get half a story you get half the truth.