I have been with IB from the begining, one of their first customers. It has become almost impossible to get customer service on a level that I can tolerate. Unacceptable long wait times to get thru, once answered the representative is not well informed. Impossible to get thru to funds and banking today for a simple question, tried online chat but to no avail and no answer, sent email, still not answered, 10minutes to get thru a voice mail system that ended up with CS representative who transfered me to a voice mail to leave a message and the phone call was never returned. I am not one that generally complains but the service is just not acceptable.If this continues they are going to lose me as a long time customer. If you are considering IB, understand this is a major flaw, and you may want to keep looking.