IB customer service hell!!!

anituchka · Jun 12, 2010

Quote from maxpi:

I'm trying to send some money to an IB account.. I'm not near a bank branch, can't initiate an ACH or Wire transfer from a "participating bank affiliate branch"... decide to send a Bank Check. I buy same but can't find mailing address to send it to... I call up on the phone yesterday and am told that I should have printed that out when I filled out the instruction on IB's website.. they tell me to cancel the instruction and start another one... today I do that, go through all the tedious steps and there is no page telling me anything about where to send the check!! I decide to chat, their chat is not working!!

Now I guess I'm supposed to sit here while my cell phone cooks my brain for minutes on end on hold...

Is anybody using Sierra Charts with another futures broker and loving it??
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Talked to them today via their "online" helper. They were super helpful, so I am surprised (maybe because I am Canadian )

asiaprop · Jun 12, 2010

ha, was just about to say the same. LOL

Quote from atticus:

The barrier to entry is pretty effective, apparently.
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IB customer service hell!!!

anituchka

asiaprop