ib chat

Discussion in 'Retail Brokers' started by soler, Sep 26, 2005.

  1. soler

    soler

    i am currently on chat with a IB rep..i have a statment issue wish to clearify..the rep says 'one second' 20 mins ago.and just stop responding...is this their normal practice?? when have a issue they just leave client hanging until client got fed up and just quit?? have been with IB for a while..this is first time had to call for help..not impressed...
     
  2. have you called them ? or are you on phone with them ( I am confused )

    if this is important statement problem for you
    you should have called right away if chat via internet was not resolving your issue quickly

    good luck


    :)
     
  3. soler

    soler

    u can't call 4am in the morning can u??chat is only option isn't it??
     
  4. Chriz

    Chriz

    Maybe there was a disconnect. Ive used IB chat a few times and cant complain.
     
  5. dude ... you can call IB round the clock ...

    they have offices round the world

    go to their website for more info

    :)
     
  6. def

    def Interactive Brokers

    most likely there has been a disconnect. the system isn't perfect but if you think you're waiting longer than normal, try typing something and hitting return. If the connection is still there, a pop up will occur on a reps desk.