IB chat representatives are worse than a PMSing biatch. I am getting really sick of it. 5 times I had to try to get someone to talk to. Got the usual red message "online help unavailable" twice. Then I got dropped once. Then I went to the German chat , as all the others were apparently down. There I got the same rep that "disappeared" in the previous session. They REFUSED to talk and help me in English , replying in German and sent me to another chat which took another 5 min to wait. Then I got some other guy who did not answer my question . All the while I had a position to monitor . Look I DO NOT HAVE THE TIME FOR THESE STUPID GAMES ! Taking 3 min or more to reply to a Q, ending the chat prematurely because you have a bad day, stubbornly not listening and replying inaccurately etc. etc. This is unacceptable. I want accurate answers to my questions fast, don't have time to wait or ask twice or more .