IB - cancel fee mis-charged?

Discussion in 'Options' started by minimi, May 30, 2003.

  1. minimi


    I've been track my daily cancellation. I found in several days the actual cancel fee is much higher than the one calculated by using my tracking number of cancellations. This happens now more frequent than they used to be.

    I find it is perhaps because there are some SMART orders got re-routed to non-ISE exchanges for execution (done or not). This makes difference from my observation on whether the fee matches my tracking number.

    So, what on earth is the LATEST policy regarding the automatic rerouting on SMART orders. Should they be charged cancellation fee? I remember IB said no at the begining. But then again, they could change something in the Matrix before letting us know it. Hope this is not the case this time.
  2. Pete - IB

    Pete - IB Interactive Brokers


    Please send your username or account number and the date for which you believe you were overcharged to cancelfee@interactivebrokers.com. We will verify that all the cancel fees charged to you were correct.
  3. minimi



    Okay, I will. Thank you.

  4. Pete - IB

    Pete - IB Interactive Brokers


    We still have not received the information we require to help you with this problem. The e-mail address mentioned previously was created specifically for you, and will be removed if we do not receive the requested data by 5:00pm today.
  5. Is PETE legit?

    Who is this guy?


  6. Pete - IB

    Pete - IB Interactive Brokers

  7. def

    def Interactive Brokers

    Pete is completely legit. If you're not comfortable sending the cancel info to Pete, PM or e-mail me and I'll forward it. IB doesn't charge for re-routing via SMART but if you modify your SMART order, that is a different story.
  8. ktm


    Good to see you guys offering to help him out. I'd be a lil suspect given his posting history. So I guess this means he does trade options. Surprising, given the rhetoric posted here.
  9. def

    def Interactive Brokers

    note though he didn't seem to take up the offer.
  10. options anymore ?

    sometimes my cancel fees eat up a good % of my

    days option profits ...
    #10     May 31, 2003