IB backfill is terrible!

Discussion in 'Interactive Brokers' started by surfer25, Oct 14, 2008.

  1. ECBOT works, and Globex doesnt. Obviously a programming bug that should be very easy to fix.

    wtf is going on.

    You get up in the morning and you need charts for the overnight session and can't get it.

    Pretty disgraceful, I must say that this is going on for so long.

    What's strange is the TWS backfill, while slow still seems to work most of the time
     
    #31     Oct 17, 2008
  2. Up until today I havent had a problem with the backfill. Now my TWS has a new connection with "ushdms2a" on it. never had that before. now no backfill. i guess they hate me now or something.
     
    #32     Oct 17, 2008
  3. Syprik

    Syprik

    Yes, problem with Globex backfill is annoying and exact reason I have secondary backfill feed.

    For those with no backups, the easiest fix is to have IB logged in with 3rd party charting platform up and running by 845am EST. I'm always on by 830am EST (630am MST) and it's NEVER an issue with Globex backfill. If I try to log in on my backup system 15-30mins before NY open and anytime there-after, forget about it. This is an issue of bandwidth/server allocation once the massive volume started to come in Sept.

    I've called several times now about the issue. The guy today said many people are making complaints and they are very aware of the situation. So keep putting some fire under their asses by inquiring and hopefully the developers get this resolved soon. This was never an issue for me up through mid-Sept.
     
    #33     Oct 17, 2008
  4. Thanks for the status update Syprik. That is very helpful.
     
    #34     Oct 17, 2008
  5. Do you have a Sierra charts ?
    No problems at all with Ninja and TWS charts
     
    #35     Oct 17, 2008
  6. I ALWAYS use DTN for backfill. IB is slow as hell even when it works. All depends on third party software of course, but with ensign, you have the DTN backfill option also. Faster and much more data. yes, its free.
     
    #36     Oct 17, 2008
  7. DAV

    DAV ET Sponsor

    Recent chart issues including slow loading, backfill problems and globex data problems are all related to hardware failures which the vendor (a major, reputable vendor) is not able to correct despite many attempts. We are switching to a different hardware platform on Monday to correct the problem.
     
    #37     Oct 17, 2008
  8. gangof4

    gangof4

    will this affect/solve all servers (i'm on hk server)?
     
    #38     Oct 17, 2008
  9. rc5781

    rc5781

    So why has it taken years to take action?????
     
    #39     Oct 17, 2008
  10. The backfill has gotten noticeably worse this week.

    And it is not a problem with the computer. The backfill problem has appeared on all four of my computers this week.
     
    #40     Oct 17, 2008