I have had an account maintenance problem with IB for more than seven months and don't know how I may get it solved. Your guyâs advices are very welcomed. I moved to another city after I opened my account at IB, so I needed to update my mailing address, etc via IB account management page. However I got an error message like your token, account, and password combination isn't correct. It occurred seven months ago. Since I contacted IB customers service more than twenty times by email or phone. At the beginning, IB technical support guy insisted that the problem is due to my browser setting. Then I tried using different computers with various version of IE, the same error occurred again and again. I had an old account with Canadian Dollar closed before I opened USD account since IB policy doesn't allow switching for base currency. I thought my old account information maybe still in IB database even the account was closed. The data with my old account may still be used to generate a token when I tried updating. I passed my thought to IB customer service twice and asked IB to have a double check with my accounts (including the old one). IB responded that" IB is expecting this to be resolved within the next few days". But a month passes, IB never get me back. After waiting for more than four months, I was really disappointed with IB customer service and decided to withdraw my trading fund. Due to the same error, I cannot change my bank information. So I had no way to get my fund even I would close my account. IB customer service either ignored my request for solving the problem or keeps promising me something like the issue will get solve within the next few days. But IB never got me back what the status of the issue is. It is a very disappointing experience. I am thinking if I need to take an appropriate legal action to get my account problem solved and get my money back. Your advices about how to resolve the issue will be highly appreciated! Sorry for my poor English. FYI: a couple of email from IB -------------------------------------------------------------------------------------- Sent: Tuesday, June 03, 2003 2:31 PM Dear Trader, Thanks for the e-mail, this problem is getting resolved, I will check back with you tomorrow. If you have any further questions, please feel free to contact us. Regards, IB Customer Service --------------------------------------------------------------------------------------- Sent: Wednesday, June 18, 2003 10:22 AM Dear Trader, Thanks for the e-mail, your patience is greatly appreciated. Your funds are safe with Interactive Brokers there was a problem applying the funds to your account. IB is currently waiting for a copy of your check from Citibank. Once we receive this, we can put the funds in your account. IB is expecting this to be resolved within the next few days. If you have any further questions, please feel free to contact us. Regards, Mark Bennett IB Customer Service ---------------------------------------------------------------------------------------