I read every review on IB before I opened an account with them but just ignored the bad customer service reviews. Big mistake. I recently received a confusing email from them that I needed my security card activated by a certain date or it will be activated automatically. I didn't understand this so I called the customer service guy and he said I needed my security card or I wouldn't be able to log into my account. What???? What security card? He said "the card we mailed to you on 'so and so' date". Well I didn't receive any card in the mail so I asked him what I needed to do so that I wouldn't be blocked out of my account. He assurred me that it would arrive shortly and there shouldn't be any problem. Well, you know what happens next. I try to log into my account tonight and without that card(which never arrived) I am blocked out of my account. I tried to call customer service and the customer service is closed until tomorrow morning. I have never been blocked out of an account before with no way of reaching anybody to discuss it. This is an absolute must imo. This is absolute BS and I am going to close my account. I have 2 open Forex positions and I just hope everything remains calm in that arena until morning. What a joke.