Did you understand what I meant by "marketable limit order"? How about "remove liquidity at the ask"?
Theoretically they're innocent, as it is possible for ANY pair in ANY time to get ANY slippage. But in practice I'd call that bullsh@t and run away from that broker. Had a trade on EUR/USD at your time with Hotforex got 0 slippage, as there were very low volatility. It's strange that your "reputable" broker is up to such ripoff any bucketshop would envy to..
thank you doggyfx for that reply. I seriously thought I was trading with a top platform. Integral is well respected. My trade was at 17:33.16 GMT Was yours exactly at the same time? Broker responded saying, the whole market experienced this but this clearly is not the case. Thank you
Never heard of them. Next time use "market order with limit" , i use "market +5" meaning it's a market order with max slippage of 5 pips.. For now you should dump these guys asap.
Guys, I just wanted to update you. My broker as refunded me the slippage amount and has put it down to a rouge trade. I thank everyone who has helped me here, ET is a great place to source the help needed. Happy trading!
getting refund is a good sign! more traders should contact broker regarding slippage, but there are time where slippage is something unavoidable as long as its acceptable, there is no perfect broker in my opinion I trade hotforex and i even got some minor slippage but rarely still as long as its manageable.. its just the mind set so other traders wont freak out