Do you have similar experience like me? I created web tickets to report several problems/bugs in the past but IB seemed to be totally uninterested. No one bothered to respond to the issue. I even logged in on chat expecting to get faster response. He simply told me to report it by opening a web ticket but I had done it already. Wait, wait and wait. Nothing happened. What's your case? Could you get your issue resolved finally? If so how? What is the best way or best channel to get IB's attention and get it to fix the issue/problem sooner rather than later?