Okay, during the uninstall process it gets to within 14 seconds of being done when whamo, a window pops up that says "The install has insufficient privleges to modify this file: "C:\Program Files\ TS Support\ MultiCharts\HelpDesk.exe". And you get the option of cancelling or retry which of course doesn't work. And what is REALLY interesting is my virus program says there is an unwanted file in THIS file called RealAdm-VNC. What a coincidence! So, wtf to do?