8 emails, and 11 phone calls over 3 weeks to customer service and tech support to get a $250 expense reversed for a platform they all agree i was mistakenly charged for. Do i keep contacting them and live in hope, or is there an official organization that can get them activated that wont bill me? Suggestions welcome.
Just like with any http://en.wikipedia.org/wiki/Shyster ... you go straight to the NFA http://www.nfa.futures.org/
1-Do you have any prove like written confirmation where they admitted mistakenly fees was charged? 2-If yes, Write a mail saying that you have made several requests, and this will be your last request before taking action on them, forward this mail to every dept that might follow. if you don't hear anything, contacts Sec, Nasd or Nfa depend on what you traded
thanks guys, maybe they got wind of my posting ,i havent seen them so helpful as today............so far.........