How do i get my money back from Alaron?

Discussion in 'Retail Brokers' started by alienx, Jul 20, 2005.

  1. alienx


    8 emails, and 11 phone calls over 3 weeks to customer service and tech support to get a $250 expense reversed for a platform they all agree i was mistakenly charged for.
    Do i keep contacting them and live in hope, or is there an official organization that can get them activated that wont bill me?
    Suggestions welcome.
  2. 1-Do you have any prove like written confirmation
    where they admitted mistakenly fees was charged?

    2-If yes, Write a mail saying that you have made several
    requests, and this will be your last request before
    taking action on them, forward this mail to every dept
    that might follow.

    if you don't hear anything, contacts Sec, Nasd or Nfa
    depend on what you traded
  3. contact your credit card company and dispute the charge.
  4. Also tell them that you will spread this case all
    over trading forums, if needed
  5. alienx


    thanks guys, maybe they got wind of my posting ,i havent seen them so helpful as far.........
  6. forget the me the money