Hi, I bought Dell XPS 8300 directly from Dell last July, 2011. I ordered it with a TV Tuner. When Dell guy came to install it, some of the components like Infra Red Kit & Remote Control were missing. He logged the complain & promised to come back but he didnât. I called the Sales guy who took my order several times & he promised to take care of it but he never did. Finally I wrote an e mail to him letting him know that I was frustrated & this was an unprecedented negligence on Dells part & I wanted to go on a record with this e mail so they wouldnât deny it in future. He called me back & said he would take care of it soon but he didnât. Two weeks earlier, a girl from Dell called me as a routine call & asked me if I was pleased with my system & I replied no & told her my story of TV Tuner & forwarded my September 2011 e mail to her. She said she would escalate this to highest authority & it should be resolved soon. I asked her to write me to that effect but she wouldnât but I pressed on to at least acknowledging my e mail so I have something on record & she hesitantly wrote following. â Hi sir As discussed with you on phone that case has been forwarded to the Senior team and they would be handling the case further. Regards. Two weeks has gone by & no one has yet done anything & now it is a case of â Not installing the Full System â plus â Not providing the supportâ as well. I want to now return the system get my money back while it is still under warranty. Can you guys help me Phrase a Letter that would make them refund my money ? Thanks P.S. Yes, I had given up on the case but them asking me if I was Pleased brought back memories. Meanwhile I have purchased a Workstation from them & donât need this system anyway. Should I tell them about it ?